Shipping policy

Shipping times may vary depending on the item(s). Most orders will ship out within 5-7 business days of the order, however it may take longer due to Covid-19 and peak times like holiday seasons. You'll receive a notification via e-mail with a tracking number once your order has shipped. 

My order never arrived, what should I do?

If you see a "deliver exception" on your tracking code or if you think your order has not arrived, don't stress! Your local post office may be behind on shipments. Allow 1 to 3 additional days to pass beyond the expected delivery date. If your order still has not arrived, contact your post office first. They should be able to trace your order or give more information. If this doesn't resolve the issue, contact us via e-mail at SoulstarStylesLLC@gmail.com and we will work hard to figure out what happened and correct the issue for you.